Privacy Policy
Effective Date: 06/10/2025
At The Refuge, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
BY USING THIS WEBSITE, YOU ARE INDICATING YOU HAVE READ AND AGREE TO BE BOUND BY, THE TERMS AND CONDITIONS, AND THIS PRIVACY POLICY AS FOUND ON THIS WEBSITE IN THEIR ENTIRETY WITHOUT LIMITATION OR QUALIFICATION, AS WELL AS ANY APPLICABLE LAWS AND REGULATIONS. IF YOU HAVE BOOKED OR ARE DEEMED TO HAVE BOOKED ANY OF THE SERVICES PROVIDED ON THIS WEBSITE, THEN VANDEROSA ENTERPRISE'S ACCEPTANCE OF YOUR BOOKING IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL OF THE TERMS AND CONDITIONS, AND THIS PRIVACY POLICY, AS WELL AS THE PRICING TERMS YOU AGREE TO UPON BOOKING.
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, OR THIS PRIVACY POLICY, DO NOT USE OR SUBSCRIBE TO THIS WEBSITE, BOOK A STAY THROUGH THIS WEBSITE, NOR DOWNLOAD MATERIALS FROM THIS SITE.
1. Information We Collect
We may collect the following types of information when you use our website or services:
Personal Information: Name, email address, phone number, and booking details when you make a reservation or submit an inquiry.
Payment Information: Handled securely by third-party processors via Lodgify. We do not store payment details on our site.
Technical Data: IP address, browser type, device information, and browsing behavior (via cookies or analytics tools).
2. How We Use Your Information
We use the information we collect to:
Process bookings and manage reservations
Communicate with you (confirmation emails, customer service, etc.)
Improve our website and services
Comply with legal obligations
3. Sharing Your Information
We may share your information with:
Lodgify, our booking and website platform provider
Payment processors for secure transaction handling
Service providers (like email or marketing tools) that help us operate our business
Authorities, if required by law
We never sell your data.
4. Cookies & Analytics
Our site may use cookies to enhance your browsing experience and gather usage statistics. You can disable cookies in your browser settings.
We may also use analytics tools (like Google Analytics) to understand how visitors use our site.
5. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Object to or restrict certain uses of your data
Withdraw consent at any time
To exercise your rights, contact us at: [email protected]
6. Data Security
We take reasonable steps to protect your information, including the use of SSL encryption and secure third-party providers.
7. Children
Vanderosa Enterprises (The Refuge) is not intended for children under 18 years of age without guardian supervision. We do not knowingly collect or store any personal information from children under 18.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.”
9. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact us at: